General conditions for the warranty extension
Warranty and benefits
For which appliances can the warranty extension be purchased?
1.1 The warranty extension can only be purchased for new devices and for private use of the device.
For semi-professional or even commercial use, the guarantor offers a maintenance agreement.
The warranty extension can only be purchased for the products marked with the warranty provider.
1.2 No warranty extension can be concluded subsequently.
What services does the guarantor provide and what is excluded from the warranty extension?
2.1 The warranty extension applies to the device listed in the proof of purchase (incl. the original accessories already included in the scope of delivery).
2.2 Repair costs
In the event of a warranty claim, the guarantor will reimburse the necessary repair costs of the affected device, up to a maximum of the current market value of the device according to section 2.4 due to
The repair costs include the costs for spare parts, labour and travel expenses of the technician.
The repair or replacement work will be carried out by technicians appointed by the guarantor (or by technicians of the manufacturer).
2.3 Replacement device
If a damage subject to compensation cannot be economically repaired within a period of usually 15 working days and if the functionality of the device is impaired, the guarantee holder shall receive a replacement device of the same type and quality instead of compensation for the repair costs.
If the repair costs exceed the current value of the device as defined in 2.4, the guarantor shall provide a replacement device of the same type and quality up to the current value.
2.5 There is no guarantee cover for:
Damage that does not affect the function of the insured appliance or accessories, in particular scuffs and damage to the paintwork or frame,
Damage for which warranty or guarantee claims exist against the manufacturer,
Damage resulting from operational wear and tear, such as in particular damage to rollers, belts,
ball bearings, cables, pulleys, pedals, upholstery, saddle, grip surfaces, brakes, springs, running decks,
running mats, chains, leather and felt brakes and batteries,
Damage caused by unprofessional repairs, interventions, except for parts replacement
was carried out on and after subsequent installations, conversions or upgrades or cleaning instruction by a technician himself,
Damage or malfunctions that can be remedied by cleaning the unit (e.g. soiling),
Damage that does not occur directly on the unit (consequential damage),
damage caused intentionally,
damage to or caused by software, improper modification of the software, programming errors,
computer viruses and damage to external data carriers,
damage to retrofitted or newly acquired hardware not included in the original scope of delivery,
damage caused directly or indirectly by external influences (e.g. theft, moisture, fire, water, damage caused by falling or dropping and operating errors),
the cost of loan equipment.
2.6 The guarantee holder must be resident in Germany, Austria, Denmark, the Netherlands, Belgium or Switzerland at the time of purchase of the guarantee extension.
Benefits under this warranty extension can only be claimed and provided in the countries mentioned.
What must be observed at the time of and after the occurrence of the guarantee claim, what are the contractual duties to cooperate (obligations) and what are the consequences of a breach of these duties to cooperate?
In order for the guarantor to be able to check the performance prerequisites, the following obligations exist during and after a warranty claim:
3.1 The warranty claim must be reported to the guarantor by telephone or in writing (using the enclosed claim form) within 14 days of becoming known at the latest, stating the invoice and serial number of the device.
3.2 After the occurrence of the warranty claim, the warrantee must keep the damage as low as possible.
3.3 If the warrantee sells the device, the guarantor must be informed of this. The guarantee protection for the device ends on the day of the sale. However, the purchaser can apply to the guarantor within one month after the purchase of the device to transfer the warranty extension to him. If one of these existing obligations is violated, considerable legal disadvantages may result. The following applies:
If the obligations are violated intentionally, the claim for benefits is lost.
In the event of a grossly negligent breach, the guarantor is entitled to reduce the benefits in proportion to the severity of the fault. If the policyholder proves that the breach of obligation was not grossly negligent, the claim for benefits remains valid.
In the event of a fraudulent breach of an obligation, the entitlement to benefits is also lost.
To whom and when does the guarantor pay benefits?
4.1 In the event of a claim, the policyholder may assert his rights under these terms and conditions directly and in his own name against the guarantor.
4.2 The guarantee case must be examined by the guarantor as soon as possible and the services must be provided within approx. 15 working days after notification of the claim by the guarantor.
Protection and payment
When does the guarantee cover begin?
The warranty protection exists as soon as the warranty extension has been purchased by the warranty holder. However, at the earliest after expiry of the manufacturer’s warranty and the statutory warranty.
What does the policyholder have to bear in mind when paying the invoice?
6.1 The invoice payment is to be made together with the purchase of the device by the payment method selected at the time of purchase.
6.2 The amount invoiced includes the statutory value added tax.
6.3 If the amount has not yet been paid at the time of the occurrence of a warranty claim, there is no entitlement to the benefit.
However, an obligation to pay exists if it is proven to the guarantor that the guarantee holder is not responsible for the non-payment.
When does the guarantee extension end?
7.1 The warranty extension ends after expiry of the term selected at the time of purchase.
7.2 The guarantee extension can be revoked by the guarantee holder in writing by e-mail, fax or post 14 days after purchase. The revocation form available on the guarantor’s website can also be used for revocation. The guarantor’s address data can be found on the first page of this form.
To meet the deadline, it is sufficient to send the cancellation in good time (postmark).
What applies in the event of a return or exchange of the device?
8.1 If the purchase for the device included in the warranty extension is cancelled within the statutory warranty period, the warranty extension will also be terminated. The purchase will be reversed.
8.2 If the insured device is returned within the scope of an existing right of cancellation, the warranty extension will also be terminated. The purchase will be cancelled.
8.3 If the damaged device is replaced by a new device of the same type and quality within the scope of the statutory warranty, the warranty extension shall be transferred to the new device.
Which law applies and where can claims be asserted in court?
9.1 The law of the country in which the purchase of the warranty extension was made applies to the warranty extension. In the case of online purchase, the law of the Federal Republic of Germany shall apply.
9.2 If the policyholder is of the opinion that the guarantor has wrongly refused a service, he can have the decision reviewed by the court responsible for his place of residence. If the Policyholder moves his place of residence to a state outside the European Union or a state party to the Agreement on the European Economic Area, he can only turn to the court responsible for the Guarantor’s registered office.
Who is the contact person?
In case of questions or if a claim occurs, the policyholder has to contact the guarantor directly.